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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Gargiulo

April 16, 2026

5  out of  5
rating by Michelle Gargiulo
"In all my years of Having Insurance I have never had a more Helpful, Caring and professional Agent. Megan always answers the phone, or will call you back and if she’s out to lunch or helping another, Her colleagues jump right in to help until she is available"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bill Hicks’s Team. "
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Yessenia Otero

April 16, 2026

5  out of  5
rating by Yessenia Otero
"Nicole always assists me with my policies. Whether I need to make changes, or have questions on my billing, she always has the answer!!! Super friendly and knowledgeable."
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Hecho D' Palo Woodworking

April 10, 2026

5  out of  5
rating by Hecho D' Palo Woodworking
"I’ve had the pleasure of working with Robert Treviño as my insurance agent for over 12 years, and I can confidently say he is exceptional at what he does. What started with just my personal coverage has grown, thanks to his outstanding service and dedication, into him managing not only my policies but also those of my wife, my children, and even my home insurance. Robert is the kind of agent who truly takes the time to educate his clients. He clearly explains coverage options, benefits, and helps you make informed decisions without ever feeling rushed or pressured. More importantly, he treats you like family—not just another policy number. His knowledge of the insurance industry is extensive, and his professionalism is second to none. He is always available, consistently returns calls promptly, and takes the time to answer any questions or concerns with patience and clarity. Customer service is extremely important to me, and Robert exceeds expectations every single time. He is, without a doubt, a 10 out of 10. I highly recommend him to anyone looking for a trustworthy, knowledgeable, and dedicated insurance agent."
We responded:
"Hecho, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Keri Leblanc

April 9, 2026

5  out of  5
rating by Keri Leblanc
"The team is always available to help."
We responded:
"Thanks so much for the fantastic rating, Keri! We are so glad you had a positive experience with us here on State Farm Agent Bill Hicks’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Elizabeth Diaz Aldana

April 7, 2026

5  out of  5
rating by Elizabeth Diaz Aldana
"I’m really thankful for the amazing service we received from Robert at State Farm. She was incredibly kind, patient, and professional throughout the whole process. She explained everything clearly and helped us find a great price on our insurance. You can tell she truly cares about her clients. Highly recommended!"
We responded:
" Thank you, Elizabeth, for sharing your positive experience with Jennifer at State Farm! It’s wonderful to hear how her kindness, patience, and professionalism made a difference in your insurance process. We’re glad that she took the time to explain everything clearly and helped you find a great price. Your recommendation speaks volumes about her dedication to her clients. If you have any more feedback or need assistance, feel free to reach out!"
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Daniel Sanchez

April 2, 2026

5  out of  5
rating by Daniel Sanchez
"Great service...thanks roberto trevino"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Bill Hicks’s Team here in Schertz . "
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Chris Soto (Dakrine)

April 2, 2026

5  out of  5
rating by Chris Soto (Dakrine)
"They get the quote fast and show more options. Great custom service."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Bill Hicks’s Team. "
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Gail Borcherding

April 2, 2026

5  out of  5
rating by Gail Borcherding
"Very helpful and efficient at starting my new insurance. Looking forward to a great business relationship."
We responded:
"Thank you for your kind review of State Farm Agent Bill Hicks’s Team. We appreciate it!"
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Yvonne Banks

April 1, 2026

5  out of  5
rating by Yvonne Banks
"Such a great team at this location. Mr Trevino provided me quotes for my vehicles and took the time to explain thoroughly what coverage I had and how it would benefit me best. Thank you"
We responded:
"We are grateful for your 5-star review, Yvonne! Thanks for taking a moment to share your positive rating of State Farm Agent Bill Hicks’s Team here in Schertz . "
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Monica Amaro

April 1, 2026

5  out of  5
rating by Monica Amaro
"Bill and Louann are amazing ! I needed help and they went above and beyond to help me . 10/10 Service if you’re looking for an agent look no further."
We responded:
"Monica, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Bill Hicks’s Team is just a call or email away!"
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Serafin Caracheo

March 31, 2026

5  out of  5
rating by Serafin Caracheo
"Good service"
We responded:
"Thank you for your fantastic 5-star review! We are delighted to hear that you had a positive experience with our office. If there's anything else we can assist you with, please don't hesitate to reach out. "
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Indira Rosa Martinez Bayona

March 31, 2026

5  out of  5
rating by Indira Rosa Martinez Bayona
"Ya tengo más de un año con el seguro de carro y me va muy bien, me parece que tienen buenas tarifas y mi asesor el señor Roberto es muy bueno, te lo recomiendo 💯"
We responded:
"Thank you so much for the 5-star rating, Indira! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Brendaliz Luyanda

March 26, 2026

5  out of  5
rating by Brendaliz Luyanda
"I recently switched my auto and home insurance from Progressive to State Farm, and I had an amazing experience thanks to Nicole Mejias from Bill Hicks’s office. Nicole was incredibly helpful from start to finish. She made the entire process feel easy and stress-free, and she took the time to clearly explain everything so I felt confident in my decisions. It’s not often you come across someone so patient, knowledgeable, and genuinely kind. If you’re thinking about switching or just need guidance, I highly recommend reaching out to her. Thank you, Nicole, for such outstanding service!"
We responded:
"Brendaliz, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bill Hicks’s Team—we are always here to help!"
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Angel Rosario Montalvo

March 26, 2026

5  out of  5
rating by Angel Rosario Montalvo
"Robert Treviño el más con experiencia en state farm habla español y te ayuda a que no pagues de más le da la vuelta hasta ayudarte"
We responded:
"Thanks so much for the amazing review, Angel! We really appreciate your support here in Schertz . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Kim Zimmerle

March 23, 2026

5  out of  5
rating by Kim Zimmerle
"This office is amazing. They always answer my questions. Megan‘s always very helpful. I really do appreciate working with this office. …Keann Zimmerle"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Bill Hicks’s Team. "
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Gerardo Baez

March 23, 2026

5  out of  5
rating by Gerardo Baez
"Very professional and friendly"
We responded:
"Thank you so much for the 5-stars, Gerardo! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Victoria Medina

March 20, 2026

5  out of  5
rating by Victoria Medina
"Getting a quote online was fascinating and switching insurances is sometimes hard but when speaking to Chip he helped me feel at ease. When I called back to get started the young lady who answered was super nice to talk to and made sure I had everything I needed before ending the call. Highly recommend!"
We responded:
"Wow, thank you for the 5-star review, Victoria! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Na’Gee Burks

March 15, 2026

5  out of  5
rating by Na’Gee Burks
"Such a great team they helped me make the switch from Allstate to State Farm with consistent emailing back and forth and walking me through quotes to fit my needs I am pleased with the experience and effort set forth by the team and can’t wait to continue my business with them into the future! Best State Farm team around!"
We responded:
"Thank you so much for the 5-stars, Na’Gee! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Cindy Arnold

March 13, 2026

5  out of  5
rating by Cindy Arnold
"Nicole with State Farm is so friendly and very proficient at her job. She not only hooked me up with a lower payment for my auto insurance, she gave me so much more included in it, $5000 PIP, and also UNUM, which my previous insurer had not included. On top of that, she added apartment insurance for a very low rate. Thank you, Nicole! I am happy to be back with State Farm and to have you as my go-to agent there! What a very pleasant experience it's been and I am thankful for all of your help! God bless you and keep you safe as well as giving you great happiness in your life!"
We responded:
"Thank you for taking the time to leave such a great review, Cindy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Focused Locusts

March 6, 2026

5  out of  5
rating by Focused Locusts
"First off I would like to say how friendly Bill Hicks and his team are. Nicole is the agent that helped me with my coverage with State Farm. She did everything she could to make sure I was satisfied with with my policy and my payment. I would put more than 5 stars if I could. Thankyou State Farm!"
We responded:
"Thank you for your 5- star review!"
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Donald Merchant

March 6, 2026

5  out of  5
rating by Donald Merchant
"Chip helped me switch from my old carrier to State Farm and saved me $70/mo for auto with similar coverage and same deductibles. Then when I needed to get insurance for possible home purchase in less than 10 mins Chip had quotes for me. Today I need the binder and he sent it within 2 mins of me asking. Thanks chip for helping me through this journey."
We responded:
"Donald, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bill Hicks’s Team—we are always here to help!"
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Dale Keesee

March 4, 2026

5  out of  5
rating by Dale Keesee
"Robbert was amazing and helped with my issue he was quick and strait forward he wasted no time and explained everything ."
We responded:
"Dale, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Bill Hicks’s Team here in our Schertz office. "
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Aliza Limon

March 3, 2026

5  out of  5
rating by Aliza Limon
"Muy excelente la atención al cliente excelente servicio muy recomendado Roberto Treviño"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Bill Hicks’s Team! We deeply appreciate your kind words here in Schertz . "
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Eduardo Gonzalez

February 27, 2026

5  out of  5
rating by Eduardo Gonzalez
"Everything was so fast, so easy and so simple! Nicole was awesome! Thanks statefarm! 😁"
We responded:
"Thank you for the amazing review, Eduardo! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Geraldine Garcia

February 24, 2026

5  out of  5
rating by Geraldine Garcia
"Jennifer was Awesome on Top of things . Personable in every way. and understanding " When trying to look for Car insurance Its the only thing a Customer wants " Is understanding"
We responded:
"Hey Geraldine, Thank you so much for your kind words! We're thrilled to hear that you feel cared for during your experience with us. Your satisfaction is our top priority, and we're always here for you whenever you need us."