State Farm® Insurance Agent Bill Hicks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Janice Eck
July 23, 2026
5
out of
5
rating by Janice Eck
"Wonderful people,fast ,informed, friendly."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Urville Cartagena
July 21, 2026
5
out of
5
rating by Urville Cartagena
"I'm a customer since 2016 .... Always great service !!!"
We responded:
"Hi Urville, thank you so much for being a valued customer since 2016! We're thrilled to hear that you've consistently received great service. We truly appreciate your loyalty and look forward to continuing to serve you!""
Alex Banuelos
July 21, 2026
5
out of
5
rating by Alex Banuelos
"Roberto Treviño is rally professional and he will answer any questions you may have also speaks Spanish and that is great for us Thanks"
We responded:
"Thank you so much for your wonderful feedback of us here at Bill Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Bill Hicks’s Insurance Team "
Alejandro Del Rio
July 17, 2026
5
out of
5
rating by Alejandro Del Rio
"Over all, very helpful and very kind! They definitely find the best insurance package with discounts (if you are military/prior, LE, or first responder), and are very attentive to assisting you through the process."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Schertz to know you had such a great experience with us. "
Tori Gee
July 17, 2026
5
out of
5
rating by Tori Gee
"Jennifer was AMAZING. So wonderful to talk and answered my questions clearly and helped me understand my policy when I was confused. Thank you Jennifer, you made updating my policy easy and gave me great peace of mind."
We responded:
"Tori, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Sophia Marie
July 14, 2026
5
out of
5
rating by Sophia Marie
"They are very friendly and helped me quickly with no issues. Highly recommend working with them! :)"
We responded:
"Thank you so much for your wonderful feedback of us here at Bill Hicks’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Bill Hicks’s Insurance Team "
Brenda M
July 2, 2026
5
out of
5
rating by Brenda M
"Megan handled the opening of my auto insurance policies. She was very sweet and personable, very easy to talk to. I truly appreciate how easy the whole process went down."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bill Hicks’s Team. "
Denae Schenker
June 24, 2026
5
out of
5
rating by Denae Schenker
"Best team, they take care of you."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Dry Playz
June 24, 2026
5
out of
5
rating by Dry Playz
"Great service . Quick and painless very helpful staff. Megan was plenty of help!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Eric Quinones
June 22, 2026
5
out of
5
rating by Eric Quinones
"Good Service,
Robert was able to hop on a phone call with me and help understand a few questions that I had regarding my home insurance. Very easy to work with, go check-’em out."
We responded:
"Hi Eric. We're glad Robert was able to assist you and make the process easy. We appreciate you taking the time to share your experience and recommend us. If you ever need anything else, don’t hesitate to reach out!"
Cecelia Conard
June 22, 2026
5
out of
5
rating by Cecelia Conard
"Jennifer was great and super helpful! I really like this office because they always have snacks and are all very kind. I would highly recommend!"
We responded:
"Thank you for the fantastic review, Cecelia! We are always here to help with your insurance needs here in Schertz . "
Geovanni Suárez
June 22, 2026
5
out of
5
rating by Geovanni Suárez
"Excelente servicio y gran atención personalizada, un gusto siempre ir a la oficina y resolver dudas"
We responded:
"Thank you, Geovanni, very much for your kind words! We are very glad to know that you enjoy the personalized attention and that you always feel welcome in our office. We are here to help you with whatever you need."
Rachel Weyel
May 13, 2026
5
out of
5
rating by Rachel Weyel
"Had the most wonderful experience with Jennifer today -
she was kind, respectful, and very helpful in Problem-solving and resolving my auto Insurance and circumstances. I gave her a solid five stars."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bill Hicks’s Team. "
Kevin Michael Martin
May 2, 2026
5
out of
5
rating by Kevin Michael Martin
"A great branch with a strong human aspect. Love the communication they provide. I needed some last minute collectibles insured and they worked especially hard to make sure it was taken care of before I left for a trip. They go above and beyond! Highly recommend."
We responded:
"Hi, Kevin! Thank you so much for your wonderful feedback! Our team is dedicated to ensuring our clients feel supported and valued, and it’s great to know that we’re making a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you!"
Gilberto
April 28, 2026
5
out of
5
rating by Gilberto
"El servicio prestado por la Agente Guadalupe Ortiz fue excelente muy profesional y un trato especial"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Schertz to know that you had such a wonderful experience with us here on State Farm Agent Bill Hicks’s Team."
Foreign Lyz
April 27, 2026
5
out of
5
rating by Foreign Lyz
"Nicole was amazing! She explained everything very clear and got me a good price"
We responded:
"Thanks so much for the amazing review, Foreign! We really appreciate your support here in Schertz . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Peggy Briceno
April 23, 2026
5
out of
5
rating by Peggy Briceno
"Was an awesome sales person. He walked through every step of my policy and explained everything. I really appreciate for him to go a lot of his way to do that."
We responded:
"Peggy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bill Hicks’s Team—we are always here to help!"
Michelle Gargiulo
April 16, 2026
5
out of
5
rating by Michelle Gargiulo
"In all my years of Having Insurance I have never had a more Helpful, Caring and professional Agent.
Megan always answers the phone, or will call you back and if she’s out to lunch or helping another, Her colleagues jump right in to help until she is available"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bill Hicks’s Team. "
Yessenia Otero
April 16, 2026
5
out of
5
rating by Yessenia Otero
"Nicole always assists me with my policies. Whether I need to make changes, or have questions on my billing, she always has the answer!!! Super friendly and knowledgeable."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bill Hicks’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Hecho D' Palo Woodworking
April 10, 2026
5
out of
5
rating by Hecho D' Palo Woodworking
"I’ve had the pleasure of working with Robert Treviño as my insurance agent for over 12 years, and I can confidently say he is exceptional at what he does. What started with just my personal coverage has grown, thanks to his outstanding service and dedication, into him managing not only my policies but also those of my wife, my children, and even my home insurance.
Robert is the kind of agent who truly takes the time to educate his clients. He clearly explains coverage options, benefits, and helps you make informed decisions without ever feeling rushed or pressured. More importantly, he treats you like family—not just another policy number.
His knowledge of the insurance industry is extensive, and his professionalism is second to none. He is always available, consistently returns calls promptly, and takes the time to answer any questions or concerns with patience and clarity.
Customer service is extremely important to me, and Robert exceeds expectations every single time. He is, without a doubt, a 10 out of 10. I highly recommend him to anyone looking for a trustworthy, knowledgeable, and dedicated insurance agent."
We responded:
"Hecho, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Keri Leblanc
April 9, 2026
5
out of
5
rating by Keri Leblanc
"The team is always available to help."
We responded:
"Thanks so much for the fantastic rating, Keri! We are so glad you had a positive experience with us here on State Farm Agent Bill Hicks’s Team. If there is anything we can do for you in the future, just give us a shout! "
Elizabeth Diaz Aldana
April 7, 2026
5
out of
5
rating by Elizabeth Diaz Aldana
"I’m really thankful for the amazing service we received from Robert at State Farm. She was incredibly kind, patient, and professional throughout the whole process. She explained everything clearly and helped us find a great price on our insurance. You can tell she truly cares about her clients. Highly recommended!"
We responded:
" Thank you, Elizabeth, for sharing your positive experience with Jennifer at State Farm! It’s wonderful to hear how her kindness, patience, and professionalism made a difference in your insurance process. We’re glad that she took the time to explain everything clearly and helped you find a great price. Your recommendation speaks volumes about her dedication to her clients. If you have any more feedback or need assistance, feel free to reach out!"
Daniel Sanchez
April 2, 2026
5
out of
5
rating by Daniel Sanchez
"Great service...thanks roberto trevino"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Bill Hicks’s Team here in Schertz . "
Chris Soto
April 2, 2026
5
out of
5
rating by Chris Soto
"They get the quote fast and show more options. Great custom service."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Bill Hicks’s Team. "
Gail Borcherding
April 2, 2026
5
out of
5
rating by Gail Borcherding
"Very helpful and efficient at starting my new insurance. Looking forward to a great business relationship."
We responded:
"Thank you for your kind review of State Farm Agent Bill Hicks’s Team. We appreciate it!"