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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michael Hagen

Michael Hagen

November 29, 2024

5  out of  5
rating by Michael Hagen
"Wonderful friendly staff who really made us feel like family! Really strive to find us the right coverage and remove unnecessary items. Good rates and I highly recommend this team. Thank you Bill and team!"
We responded:
"Hey Michael, thank you for the review. We enjoyed talking with you and getting your coverages set up. Obviously, we are here to help with whatever you need. I hope you and your family are well."
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Mercedes Guel

November 26, 2024

5  out of  5
rating by Mercedes Guel
"From start to finish Megan was amazing! Answered all my questions was super nice and friendly. She had my quote with set up the same day!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Megan provided you with such excellent service. We strive to ensure our customers have a great experience, and it’s wonderful to know that she was able to assist you so effectively. If you have any more questions or need further assistance, please don't hesitate to reach out!"
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Erich Guillen Soulary

November 26, 2024

5  out of  5
rating by Erich Guillen Soulary
"Es el mejor seguro de auto que he cotizado, sus precios son fabulosos!!!!!!, se lo recomiendo a todos!!!!!!! Muchas gracias a Roverto Treviño por su gentileza y amabilidad es un gran Gerente y vendedor"
We responded:
"Hola Erich, ¡gracias por compartir tu experiencia positiva! Esperamos poder ayudarte en tus necesidades futuras. ¡Gracias nuevamente y bienvenido a nuestra FAMILIA STATE FARM! "
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Madeline Robles

November 26, 2024

5  out of  5
rating by Madeline Robles
"Bill, Lou, and Jennifer were all so amazing to work with. Jennifer really took the time to understand my insurance and personal needs and the team was able to set me up for success and work on ensuring low monthly payments. This team really does care and help you feel comfortable while shopping for insurance! Would definitely recommend."
We responded:
" Hi Madeline, Thank you for the chance to help you with your insurance needs. It's great to hear that everyone made you feel comfortable throughout the process. Your recommendation speaks volumes about our commitment to customer service. Thank you for sharing your positive feedback!"
Profile photo of KasieLynn Woods

KasieLynn Woods

November 8, 2024

5  out of  5
rating by KasieLynn Woods
"They were very helpful and polite. Thanks so much for your guys help! And you saved me loads of money no joke. 10/10 would recommend and will be sending people your way!!!"
We responded:
"Hey Kasie, thank you so much for your review! It was a pleasure helping you with your insurance needs. We are looking forward to helping you or anyone you send our way. Thanks again."
Profile photo of Ron Keene

Ron Keene

October 31, 2024

5  out of  5
rating by Ron Keene
"I’ve been a customer over 20 years. Their service goes above and beyond. Always willing to help and always a pleasure to deal with."
We responded:
"Ron, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your support and are thrilled to hear that our team has consistently provided you with exceptional service. It’s always a pleasure to assist you, and we look forward to continuing to exceed your expectations in the years to come!"
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Marco Gomez Luna

October 16, 2024

5  out of  5
rating by Marco Gomez Luna
"Very good insurance, Marian Rodriguez has been super helpful. I would recommend to anyone."
We responded:
"Thanks Marco! We're happy to hear that Marian has been so helpful. We appreciate your recommendation. Let us know if there anything else we can do."
Profile photo of Laila Garza

Laila Garza

October 12, 2024

5  out of  5
rating by Laila Garza
"Jennifer helped me find great insurance coverage and worked very diligently on helping me get applied discounts and provide me a reasonable price on my policy! Thank so much Jen!! Great job and professionalism 🤩🤩🤩🤩🤩🤩🤩🤩"
We responded:
"Laila, Thank you so much for sharing your amazing experience with us! We are absolutely thrilled to hear that Jennifer went above and beyond to help you find the perfect insurance coverage. We will definitely pass on your heartfelt appreciation to Jennifer for her outstanding job and professionalism. If there's anything else we can do for you or if you have any more questions, please don't hesitate to let us know. We're always here to assist you! "
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Anthony Cree

October 3, 2024

5  out of  5
rating by Anthony Cree
"Very great customer service."
We responded:
"Anthony, Thank you for the awesome review! We hope to continue to provide you with excellent customer service for years to come."
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Francis Barrientos

October 2, 2024

5  out of  5
rating by Francis Barrientos
"Very friendly and very helpful"
We responded:
"Francis, We're happy to hear that we've been able to provide you with excellent service. We truly appreciate your business and hope to maintain it for years to come!"
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Karissa J

September 26, 2024

5  out of  5
rating by Karissa J
"Megan was very quick, efficient, and informative!"
We responded:
"Karissa, Thank you for your positive review of Megan's service. We greatly appreciate your feedback and will pass it on to her!"
Profile photo of E S

E S

September 10, 2024

5  out of  5
rating by E S
"Great service, prompt responses. I'm very happy with this insurance company."
We responded:
"Hey Eduardo, thank you so much for taking the time to leave us a positive review! We appreciate your kind words. Providing great service and prompt responses is always our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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The Real Miss Von

September 9, 2024

5  out of  5
rating by The Real Miss Von
"I request a quote from State Farm Insurance and let me just say the agent Tanda did an excellent job with communicating with me via email. The quote given will save me over a $100 every month thanks to Tanda. Her customer service was outstanding and her patience with my response time was awesome."
We responded:
"Hello, We're thrilled that Tandra was able to assist you in finding the best deal! Saving over $100 a month is a significant benefit. We'll make sure to pass along your kind words to her. Thank you for trusting us with your business!"
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Kelly Johnson

September 6, 2024

5  out of  5
rating by Kelly Johnson
"State Farm offices are not all the same!!! I left one State Farm office for Bill Hicks.State Farm and the office is way better. It is a must to change to bill hicks state farm!!"
We responded:
"I'm glad to hear that you had a positive experience with our office! It's important to find an office that aligns with your needs and provides a great experience. If you have any specific questions or need anything, we are here to help!"
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Yaremys Perez

September 4, 2024

5  out of  5
rating by Yaremys Perez
"Buena experiencia, es muy amable el señor Roberto"
We responded:
"Sra. Perez, Muchas gracias por su comentario. El Sr. Treviño y los miembros de esta oficina estarán aquí para atenderla cuando lo necesite. Esperamos continuar nuestra relación con usted en los años venideros."
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Russell Phelps

August 15, 2024

5  out of  5
rating by Russell Phelps
"State Farm has become my favorite insurer. The Bill Hicks office in Schertz with Megan has always been quick to answer and deliver. They are polite, thorough, and I never hate calling them for anything."
We responded:
"Russell, Thank you for your feedback. The feeling is mutual, and we are overjoyed to be doing business with you! Megan and the team are dedicated to providing you with the best experience possible. We hope to continue to successfully work with you for years to come!"
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CYNTHIA MARQUEZ

August 9, 2024

5  out of  5
rating by CYNTHIA MARQUEZ
"Very happy with Robert, best agent ever. The office has a great customer service. Staff with great attitude and always willing to help. By phone or by email, you will always get a response to your questions. I wish I could give them more than just 5 stars."
We responded:
"Cynthia, Thank you so much for your kind words! Providing top-notch customer service is our priority, and it's wonderful to know that Robert's efforts have made a difference for you. Your support means the world to us and our team is grateful for your feedback. Thank you again for choosing us!"
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Dustin Zapata

June 3, 2024

5  out of  5
rating by Dustin Zapata
"Mariam ⭐️ ⭐️ ⭐️ ⭐️ ⭐️. Very helpful agent. Will recommend her to friends and family"
We responded:
"Dustin, Thank you for the shining 5-star review!"
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Alina Zalevska

May 23, 2024

5  out of  5
rating by Alina Zalevska
"The customer service is top notch. My agent's name is Robert Trevino and he is always available and willing to help."
We responded:
"Alina, Thank you for your kind review! We're glad to hear Robert provided such excellent service. If you need anything else, please let us know."
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Vanne Carrillo

May 8, 2024

5  out of  5
rating by Vanne Carrillo
"Si pudiera dar màs que 5 Estrellas, Lo hiciera. Màs de 10 años con state Farm y siempre estan cuando lo necesitamos. La mejor!🤗 Thank you Roberto Treviño por su amabilidad siempre!"
We responded:
"Vanne, Es maravilloso escuchar acerca de su experiencia positiva con State Farm y Roberto! Una lealtad como la suya dice mucho sobre la calidad del servicio que brindan."
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Luis Gonzalez

May 7, 2024

5  out of  5
rating by Luis Gonzalez
"Great service 👏 and best quotes 👌 👏 👍"
We responded:
"Hey Luis, Thank you for taking the time to leave us a five-star review! We are thrilled to hear that our service exceeded your expectations. Your kind words are truly appreciated. "
Profile photo of Yojainna Otero

Yojainna Otero

May 7, 2024

5  out of  5
rating by Yojainna Otero
"Roberto Treviño has been great providing the best options for us to insure our vehicles. He is always responsive and great customer service!"
We responded:
"Hi Yojainna, Thank you so much for taking the time to leave us a five-star review on Google! We greatly appreciate your feedback. We are thrilled to hear that Roberto Treviño has been providing you with exceptional service and helping you find the best options to insure your vehicles. We pride ourselves on our responsive and customer-oriented approach, and it's great to know that Roberto has been delivering on that promise. "
Profile photo of Monse Wong

Monse Wong

May 3, 2024

5  out of  5
rating by Monse Wong
"Everyone is ready to help and reliable. Reasonable pricing."
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that our team was able to assist you and that you found us reliable. We appreciate your support."
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Alexia Mora

April 30, 2024

5  out of  5
rating by Alexia Mora
"Very Kindle mr .Roberto treviño an excelente persona Who explanada to YouTube very well everything YouTube want toknow abortan insurance company"
We responded:
"Hi Alexia, Thank you for the 5 Star Review. We look forward to helping you in the future."
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Ryan Barber

April 25, 2024

5  out of  5
rating by Ryan Barber
"Just want to say that the supporting staff here went above and beyond to help me in a hurry with getting insured. Tandra specifically dealt with me and I couldn’t be more pleased with her service and professionalism. Highly recommend Bill Hicks for your insurance needs!"
We responded:
"Ryan, Thank you for sharing your positive experience with our supporting staff at Bill Hicks Insurance! We're glad to hear that Tandra provided you with exceptional service and professionalism when assisting you with your insurance needs. We truly appreciate your recommendation and hope to serve you in the future. If you have any further questions or require any additional assistance, please feel free to reach out."